An Airbnb guest’s Christmas vacation was cut short after a late-night argument with the host led to her being evicted from the property.
Nancy booked a glamping stay at a farm in the Blue Mountains through Airbnb in December.
WATCH THE VIDEO ABOVE: Text messaging that an Airbnb guest was kicked out at 3am.
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However, when she arrived at the property, she ran into an unexpected problem.
Posting on TikTok, Nancy spoke about the text messaging between her and the owner of the facility.
“I’m getting back to booking hotels,” she captioned the video.
After spending Christmas Eve walking, Nancy says she returned to the hotel early Christmas morning only to find an unknown dog lying “on the other side of the second gate.”
Feeling unsafe, Nancy decided to stay in her car and contact the owner for further instructions.
“Just checking if this is a guard dog and if I should be worried at all,” she wrote to the owner.
“I’m afraid to go out and open the gate just in case.”
However, when Nancy didn’t get a response from her host, she decided to seek advice from Airbnb support, calling her request a “security issue.”
When the owner answers, she explains that the dog is friendly, but “doesn’t like being woken up at 3am because of a complaint”.
The pair exchanged even more fiery messages as Nancy explained how she was “scared” by the dog and felt she should have been warned of her presence.
But the owner claims that such a situation is to be expected on the farm.
As the conversation gets heated, the owner decides to change the booking and asks Nancy to leave.
Nancy says she would be glad to leave.
Nancy’s TikTok post sparked a heated discussion online, with many questioning the actions of both sides.
“The owner must make sure that there is nothing unexpected or surprising for the client,” one person argued.
“If you don’t know the dog, you are 100% right to worry about her reaction. The owner must be understanding!” another argued.
“I would be scared too,” said a third.
However, others sided with the host and felt that the guest was “overplaying”.
“You’re staying at a farm, expect dogs there,” one person said.
“If I were woken up at 3 am on Christmas morning by messages like yours, I would be angry,” added another.
“Both sides could have handled this better,” a third chimed in.
However, while some people thought Nancy’s reaction was unwarranted, she went on to explain that her partner had been attacked by a dog five years earlier, causing them to “fight” the dogs.
Airbnb steps in
After both parties reached out to Airbnb for support and stated their position, the guest was forced to refund the host after the gate was reportedly damaged.
Although Nancy claims that at one point she was going to open the gate with her car to avoid contact with the dog, she says she never actually did it.
However, the host says the gate was damaged and Airbnb said they will be awarded $222.69 in damages.
The guest is still contesting the decision.
7NEWS.com.au reached out to Airbnb for more comment.
