An Australian traveler has criticized Qantas after three of his rare surfboards were damaged during his flight from Melbourne.
Jimmy Huddle, co-founder of the Melbourne kombucha company, flew into Newcastle from Melbourne on Monday.
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However, when he landed, he made a devastating and costly find.
In a viral TikTok, Huddle questioned the behavior of movers in Melbourne.
“So that’s what you get when traveling from Melbourne on Qantas these days,” he said in the video.
In the video, Huddle shows off three of his expensive surfboards, each with a broken nose.
“(There) is something wrong with the movers downstairs,” the 45-year-old added.
Huddle claims he was badly hurt.
“These are thousand dollar surfboards completely destroyed,” he said in the video.
But Huddle says there is evidence he believes reveals exactly what happened to his luggage.
“I looked at the bag, there is a control sign,” he said.
While removing his surfboard bag, Huddle discovers several white scuff marks on the bag.
“Obviously the vehicle ran over the board bag,” he suggested.
“Because there is no other way that such damage could have happened.”
He added that he had contacted the airline but said he had not been given any special guarantees.
“Of course, their solution is for me to fill out an online form and wait 21 days,” he said.
Hundreds of people flocked to comment on Huddle’s video, with many expressing sympathy.
“I would be absolutely reliable,” wrote one person.
In a statement to 7NEWS.com.au, Qantas said it has “contacted the customer and apologized for their experience” and is investigating the incident.
“We are urgently checking video surveillance and working with our ground handling contractors to find out what happened,” an airline spokesman said.
It comes just days after two movers were fired after viral TikTok footage of them throwing luggage, laughing.
Qantas and its baggage handling contractor at Melbourne Airport, Swissport, launched an urgent investigation after a video of workers’ “disrespectful” actions surfaced on social media.
A spokesperson for Swissport confirmed that the handlers in question were fired after reviewing the incident.
“An urgent investigation has been carried out into the recent behavior of two team members at Melbourne Airport who mishandled customers’ luggage,” the statement said.
“As a result of this investigation, Swissport has terminated these individuals.”